Legal Documents

Privacy Policy

Last Updated: 15 May 2025

1. Introduction

Baan Legal ("we", "us", "our") is committed to protecting the personal information of those who contact us or use our services. This policy describes how we collect, use, and protect personal data in the course of providing family law services in Hat Yai, Thailand.

This policy applies to all personal data we process in connection with our website and professional services. If you have questions about this policy, please contact us at [email protected].

2. Data Controller

The data controller for the purposes of this policy is:

Baan Legal
123/7 Phetkasem Road, Hat Yai, Songkhla 90110, Thailand
Email: [email protected]

3. What Personal Data We Collect

We may collect the following categories of personal data:

Contact details: name, email address, phone number
Communication content: information you share in enquiry forms or correspondence
Service-related information: details of your family situation shared during consultations
Website usage data: browser type, pages visited, visit duration (via analytics cookies where consented)

We do not collect sensitive personal data (such as health information) via our website. Any sensitive information relevant to your legal matter is shared directly with your assigned practitioner under professional privilege.

4. How We Collect Data

Contact forms on this website
Direct email or telephone correspondence
In-person consultations
Cookies and analytics tools (where consent has been given — see our Cookie Policy)

5. Legal Basis for Processing

We process personal data on the following legal bases under Thailand's Personal Data Protection Act B.E. 2562 (PDPA):

Consent: for non-essential cookies and marketing communications
Contractual necessity: to provide legal services you have requested
Legitimate interest: to respond to enquiries and improve our services
Legal obligation: where we are required by law to process or retain data

6. How We Use Your Data

To respond to your enquiries and arrange appointments
To provide the family law services you have requested
To send service-related communications
To comply with our professional and legal obligations
To improve our website and services (using aggregated, anonymised analytics)

We do not sell personal data to third parties. We do not use your data for unsolicited marketing without your explicit consent.

7. Data Sharing

We may share data with:

Relevant courts and official bodies, where required by law or by the nature of your matter
Trusted IT service providers who process data on our behalf under data processing agreements
Other parties where you have specifically consented or instructed us to do so

All third-party processors are required to maintain appropriate data protection measures.

8. Data Retention

We retain personal data only as long as necessary:

Enquiry data: up to 12 months if no engagement follows
Client matter files: 7 years from the date of matter closure, in line with Thai professional record-keeping requirements
Website analytics data: 26 months (aggregated)

9. Data Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. These include:

Encrypted email communications for sensitive matters
Restricted internal access to client files
Secure storage of physical documents
Regular review of access controls

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities in accordance with PDPA requirements.

10. Cookies

We use cookies on this website. Essential cookies are necessary for the website to function. Analytics and preference cookies are used only with your consent. For full details, please see our Cookie Policy.

11. Your Rights Under Thailand PDPA

As a data subject under Thailand's PDPA, you have the following rights:

Right to access: request a copy of personal data we hold about you
Right to rectification: request correction of inaccurate data
Right to erasure: request deletion where data is no longer necessary
Right to data portability: receive your data in a structured, commonly used format
Right to object: object to processing based on legitimate interest
Right to withdraw consent: withdraw consent at any time (does not affect prior processing)
Right to lodge a complaint: with the Office of the Personal Data Protection Committee (PDPC Thailand)

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

13. Children's Privacy

Our services are intended for adults (18 years and over). We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

14. Changes to This Policy

We may update this policy periodically. The "Last Updated" date at the top will reflect the most recent revision. Continued use of our services after an update constitutes acceptance of the revised policy. For significant changes, we will notify active clients directly.

15. Contact for Privacy Matters

For any questions, requests, or concerns about this policy or our data practices:

Email: [email protected]
Address: 123/7 Phetkasem Road, Hat Yai, Songkhla 90110, Thailand
Phone: +66 2 461 8927